Terms & Conditions — Consumers (B2C)
These Terms and Conditions apply to sales concluded between MALLARD PLUS (the “Seller”) and any consumer or non-professional (the “Customer”) making a purchase on this site.
1. Purpose & scope
These Terms govern the distance selling of computer hardware, components, peripherals and software, as well as the configuration, advice and programming services offered by the Seller. Any order implies unreserved acceptance of these Terms.
2. Price
Prices are stated in euros, all taxes included (VAT incl.), excluding delivery charges which are specified before order confirmation. The Seller reserves the right to change its prices at any time; products are invoiced at the price in force at the time of order confirmation.
3. Ordering
The Customer places an order via the site. The sale is concluded upon receipt by the Customer of the Seller's order confirmation. The Seller may refuse any abnormal order or in the event of a prior dispute.
4. Payment
Payment is made by bank transfer upon receipt of the order, then by card via an approved payment service provider once the integration is complete. The Seller does not store any card data. Delivery takes place after the payment has been collected.
5. Delivery
Products are shipped within 24 to 48 working hours for in-stock references, mainly in metropolitan France. Delivery times are indicative. In the event of a delay attributable to the carrier, the Customer is informed and may, where applicable, request cancellation under the legal conditions.
6. Right of withdrawal (14 days)
In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the goods to exercise their right of withdrawal, without having to justify their decision or incur any penalty. The Customer notifies their decision (email or standard form) to contact@mallardplus.com, then returns the goods within 14 days of this notification, in their original packaging and in good condition. The refund is made within 14 days of receipt of the goods or proof of shipment.
This right does not apply to digital content or software whose performance has begun with the Customer's express consent, nor to unsealed goods that cannot be returned for hygiene reasons.
7. Legal warranties
The Customer benefits from the legal warranty of conformity (Articles L.217-3 et seq. of the French Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code). Products also benefit from the manufacturer's warranty indicated on their product page.
8. After-sales service & returns
Any after-sales or return request is made to contact@mallardplus.com with the order reference. Returned products must be complete and in good condition.
9. Mediation & disputes
In the event of a dispute not resolved amicably, the Customer may have recourse free of charge to a consumer mediator. These Terms are governed by French law.
References: French Consumer Code — provisions relating to distance contracts and the right of withdrawal; Articles 1641 et seq. of the French Civil Code.